I ordered the (horizontal) 18" x 40" magnet board and my overall experience has been nothing short of spectacular! Thomas helped me at every step of my order, including arranging for 4 corner holes of the board, with precise diameters to accommodate stand-off screws. Once I placed my order, I had complete visibility of the shipment/order through UPS tracking. As you can see from the pictures, the result was a unique magnet board that will curate and proudly display our mementos from our many international journeys. I still get flattered from the many positive comments I receive from friends and family. And some have actually expressed their interest in ordering their own magnet boards too!