Custom orders?
For custom orders, please fill out our custom order form with as many details as possible. Our creative team will be in touch with you to design and finalize your custom order!
What project sizes are available?
Maximum: Anything up to 46″ on one contiguous piece. Minimum: Varies, some fonts require a certain size to preserve detail.
Custom Text?
Our specialty! When in doubt, simply order the product with your choice of text! We can usually accommodate, and we will reach out if we encounter an issue.
What shapes and graphics are available?
Almost any clipart is available. We do digitize and produce custom logos. Outlines, silhouettes, and common shapes are our specialty. We are glad to incorporate any custom ideas into your project.
Sending a file?
We love adobe illustrator files (.ai). Anything vector format will be fine as well (.pdf .png) . We can digitize .jpg files, but send the highest resolution you have available to you; this will result in higher detail.
Dimension tweaking?
Easy! If you need a project to fit a specific space, we can likely accommodate. For instance, if we make a product that typically runs 12″ x 36″ but you need it to fit 18″ by 36″, we will do our best to alter the design and meet your specific needs.
Limitations?
Intricate details begin to get lost the smaller the project is. Larger projects show better detail and look cleaner overall. This mostly becomes an issue with custom logos and lettering. We will be sure to let you know if the specifications of your request will not cut well.
Steel thickness and types?
Projects default to 16 gauge steel (0.06″) . Almost any thickness is available from 22 gauge up to 1″ plate. Hot rolled steel is default, cold rolled is available. Stainless steel and aluminum are available but not kept in stock.
Are the signs magnetic?
Our magnet boards are not magnetic themselves, but they are crafted from metal that allows them to hold magnets securely. This means that while they don’t produce a magnetic force, they’ll work perfectly with your favorite magnets for displaying photos, notes, and more. Be sure to use magnets suited for smooth metal surfaces to get the best results.
Color options?
We use the best Rust-Oleum primer+paint we can buy. We readily stock textured black, satin clear enamel, satin white, oil rubbed bronze, satin red, flat antique nickel, and matte charcoal grey.
Powder-coating?
We outsource this, but we can absolutely make it happen! While it does add some cost, this will add many years to the lifespan of the finish. We strongly recommend this for business logos or signs that will be constantly and directly exposed to the elements.
Welded Tabs?
Welded tabs are attached to the back of the product so that we don't have to put a hole in the piece for hanging. Functionally there is no difference, it's a cosmetic upgrade. Please keep in mind if you choose welded tabs and a clear coated sign, there will be 2 small marks on the front of the sign due to the heat from welding. We think this looks rustic and awesome, but some customers do not. For a more detailed explanation, watch the video below.
Returns/Exchanges
We will consider returns, exchanges, and cancellations. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Contact us within: 7 days of delivery
Ship items back within: usually not necessary
Request a cancellation within: 12 hours of purchase
*Custom and personalized items are non-refundable unless they arrive damaged or defective.
Other questions?
